Event

Communications

Strategic. Seamless. Human.

We don’t just manage your guest list; we design and deliver a curated communications journey that increases attendance, delights VIPs and sponsors, and reduces stress for your internal team.

Packages

LEVEL ONE LEVEL TWO LEVEL THREE

level one

Internal communications

We coordinate all internal communications to keep your team, vendors, and performers aligned. Shift + Alt Events advises on what messages are essential, when they should be sent, and who should receive them. This ensures every person involved is informed and working in sync throughout the planning and event phases.

Advise

Shift + Alt Events advises on which communications are most important and when they should be sent as part of your overall communications strategy. We develop a clear plan for both internal and guest messaging, ensuring every announcement, update, and reminder is perfectly timed for maximum impact.

Guest list platform

Managing guests should be seamless. Shift + Alt Events recommends and sets up the most effective guest list management platform for your event, tailored to your scale and needs. We handle everything from RSVPs and capacity tracking to real-time updates, so you always know exactly who’s attending.

Email platform

From save-the-dates to post-event thank-yous, Shift + Alt Events identifies and implements the best email automation platform for your event. We ensure all guest communications are branded, timely, and trackable keeping engagement high and administration low.

Guest communications

Clear, well-timed communication is key to a great guest experience. Shift + Alt Events drafts and manages all guest-facing messages, aligning tone and content with your brand and event goals. This includes invitation language, reminders, and any event-day updates.

Invite

We design and host a bespoke digital invitation on the Shift + Alt Events website, customized with your event branding and RSVP fields specific to your needs. Each RSVP automatically populates a shared Google Sheet, giving you live visibility into guest responses, dietary preferences, and other key details.

level two

Send Communications

Shift + Alt Events manages every part of your guest communications to ensure messages are delivered clearly and on time. We handle all standard touchpoints including the Save the Date, Calendar Invite, Formal Invitation, Confirmed Guest Emails, Event Reminders and Key Updates, and Post-Event Thank You Messages. Each communication is branded, coordinated, and scheduled perfectly for a seamless guest experience.

Chase Guests

We manage all follow-ups to keep your guest list accurate and complete. Shift + Alt Events tracks responses, follows up on outstanding RSVPs, and contacts guests who decline calendar invites to confirm their availability or interest.

Guest List Management

Your guest list stays up to date at all times. Shift + Alt Events maintains accurate records of all RSVPs, guest categories, and event updates, giving you a clear, real-time view of attendance whenever you need it.

Guest Accommodation

Shift + Alt Events oversees all guest accommodation details from booking to check-in. We identify who requires lodging, secure hotel reservations, manage room lists, send accommodation details to guests, and resolve any issues quickly to ensure a comfortable stay for everyone.

Guest Inquiries

We serve as the main point of contact for all event inquiries, managing communication with guests, speakers, and sponsors. Shift + Alt Events provides prompt, professional responses to questions and logistics requests to keep everything running smoothly before and during the event.

Feedback

After the event, Shift + Alt Events designs and distributes tailored feedback forms to guests. We collect and organize the responses to help you measure impact, highlight successes, and identify opportunities for improvement in future events.

level three

Manage Accommodation

Shift + Alt Events oversees all aspects of guest accommodation, ensuring a smooth and organized experience. We determine who requires lodging, handle all bookings, send accommodation details to guests, troubleshoot any issues that arise, and maintain an up-to-date room list for easy tracking and coordination.

Tailored Communications

Not all guests are the same, and their communications shouldn’t be either. Shift + Alt Events manages personalized messaging for VIPs, speakers, sponsors, partners, and co-hosts. We handle all touchpoints, including the Save the Date, Invitation, Calendar Invite, Confirmation Emails, Reminder Emails, and Thank You Messages, all tailored to each audience for a professional and thoughtful experience.

White Labelling

For a seamless guest experience under your brand, Shift + Alt Events can manage a white label inbox provided by the client. Our team runs this inbox to send and respond to all guest, speaker, and sponsor communications directly from your branded email address. Internal event coordination continues to take place through Shift + Alt Events’ own channels for clarity and efficiency.

Client Website

Shift + Alt Events manages updates to your event website, ensuring all information is accurate and timely. We facilitate content updates such as the event agenda, session details, and any key announcements so your guests always have the most up-to-date information in one place.

Communications process

This section is for anyone who wants to get into the real details. It breaks down exactly how our communication process works, showing the flow of updates, decisions, and follow-ups that keep every part of your event aligned.

The flowchart below gives a full picture of what happens behind the scenes, from the first guest interaction to post-event follow-up. It illustrates how Shift + Alt Events manages communications between planners, clients, and guests at every stage, so you can see how it all fits together.

How to read the flowchart:

Service Levels:

•L1 = Level 1

•L2 = Level 2

•L3 = Level 3

Each step in the flow shows which service levels include that activity.

Event

Communications

Strategic. Seamless. Human.

Packages

Communications process

Contact

San Francisco office

London office